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Contents Project Manager Hybrid - US

Contents Project Manager

Full Time • Hybrid - US
Benefits:
  • 401(k) matching
  • Company car
  • Dental insurance
  • Health insurance
  • Training & development
  • Vision insurance

Paul Davis Restoration of Northern Virginia is hiring a Contents Project Manager to lead our Contents Division from end to end. When fire, water, smoke, mold, or storms damage a property, our contents team is responsible for safely packing out, cleaning, restoring, storing, & returning our customers’ most important belongings. This is a full-cycle leadership role for someone who can run estimates, crews, logistics, & carrier relationships — and own every contents job from intake to invoice.
  
What You’ll Do
 Inspection & Scope Development
  • Conduct initial site inspections on all new contents losses, assessing fire, water, smoke, mold, & storm-damaged items
  • Distinguish salvageable from non-salvageable items & document findings with photos, written scope, & contents-management              software
  • Build the full scope of services before mobilization — staffing, projected hours, consumables, & preliminary cost summary
  • Perform jobsite safety walk-throughs & hazard identification prior to deploying crews
  Estimating
  • Own contents estimate writing in Xactimate & Symbility, from initial draft through carrier approval  
  • Apply each carrier’s SLA requirements — documentation standards, contact timeframes, & scheduling protocols 
  • Coordinate specialty line items such as electronics, textiles, artwork, & high-value items needing third-party cleaning or appraisal
Logistics, Fleet & Labor
 •     Schedule & dispatch contents crews across all active jobs & manage the pack-out & pack-in lifecycle
 •     Oversee the contents division’s assigned vehicle fleet — assignments, usage logs, & basic maintenance reporting
 •     Recruit, schedule, train, & supervise temporary & permanent field labor
 •     On-call availability to support crews & customers for emergency contents response

 Documentation, Compliance & Warehouse
  •  Maintain accurate inventory tracking, labeling, & condition reporting in RMS & contents-management systems 
  •  Keep all job documentation audit-ready at every stage, with zero billing gaps at invoice
  •  Uphold warehouse cleanliness, item segregation, ozone-room standards, & contents security protocols
  Customer & Carrier Communication
 •     Serve as the primary point of contact for homeowners, property managers, adjusters, & carriers throughout each job
  •     Meet clients & adjusters on-site to resolve issues & provide a professional opinion; re-inspect job sites for quality control
 •     Communicate progress, scope changes, & milestones to Operations Leadership, & obtain final authorizations before job close
 •     Build & grow professional relationships with carriers, vendor networks, & Third-Party Administrators
  
What You Bring (Requirements)
  •     3+ years in property restoration, contents management, or related claims/estimating roles
  •     Xactimate estimating experience required (Symbility a plus); Xactimate Level 1 certification preferred
  •     Ability to lead, coach, & direct diverse field crews & temporary labor in fast-paced conditions
  •     Proven ability to run multiple jobs simultaneously with competing timelines & carrier SLA frameworks
  •     Clean Background & MVR
  •     Ability to work nights, weekends, & overtime as needed for emergency response
 
 Highly Preferred
  •     IICRC CPT credential is highly preferred (company sponsorship available if not yet certified)
  •    Prior hands-on experience writing contents-specific estimates 
  •    Water Damage Restoration (WRT), Fire & Smoke, Odor, or Upholstery a plus (company-sponsored)
 
Systems You'll Use
Xactimate & Symbility (estimating); Encircle (field documentation); Cotality products including Claims Workspace, Luxor, & RMS; TPA platforms including PDRI, Contractor Connection, Alacrity, & Lionsbridge; a time-tracking platform; & Microsoft Office with SharePoint/OneDrive. Training is provided on our specific tools.
  
Schedule & Conditions
•   Standard schedule Monday–Friday, 7:30 AM–5:00 PM, with a rotating on-call schedule for evenings, weekends, & select holidays
•   Hybrid role combining field job sites, warehouse, & remote coordination
•   Physical demands include extended standing, walking, bending, & kneeling; frequent lifting of 5–40 lbs & occasional assisted lifting of 40+ lbs
•   Work in residential & commercial environments affected by water, fire, smoke, mold, & storm damage; appropriate PPE provided
  
We Offer
•   Base salary, plus performance-based bonus & commission potential 
•   Company vehicle, fuel card, & company cell phone
•   Company-sponsored certifications
•   The backing of a trusted national brand with deep local roots & a team that genuinely supports one another

 

Flexible work from home options available.

Compensation: $68,000.00 - $75,000.00 per year

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.





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U.S. Equal Opportunity Employment Information (Completion is voluntary)

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Completion of the Gender and Race/Ethnicity sections is entirely voluntary. It will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

Some Potential Benefits May Include:

Because Paul Davis is a franchise organization, benefits vary based on franchisee.

Opportunity for Overtime
Paid Time Off
Opportunity for Advancement
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